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          FAQ about ordering

          1) How to know the price of products?

          Re: Please contact our sales with your detail requirements, we'll send you the quotation within 1 day. European customers can get a reply in same day.
          We do not issue standard prices, because the specifications and quantity of optical components are various.

          2)How to order products from MT-Optics,Inc.?

          Re: You can place an order to us via fax, email, or postal mail. Our sales will send you an order confirmation within 2 days. To avoid any misunderstand, we don't accept order by phone.

          3)I want to custom the products for my application. Is it available?

          Re: It's available. We produce optical components in both customized design and standard design. Please send us your detail requirements or drawings. We will check if it's possible to produce, and reply you in 2 days.

          4) What's the lead time and shipping carrier?

          Re: It depends on the products. It also depends on the quantity. Some products can be shipped within 2 weeks, some need more weeks. Delivery time will be indicated in the quotation and your order will be shipped within the agreed delivery time.
          The frequently used shipping carrier will be UPS, Fedex or DHL, other carrier is also available per your request. We will default to the most efficient and economical shipping method to your order. Default shipping and handling charges are prepaid and will be added to your invoice. If you have an account for freight collect, please notice it in your purchase order. 

          5)How to make payments to MT-Optics,Inc.? What's the payment term?

          Re: The payments can be made by Wire Transfer. The term is net 30 days for regular customers.
          But if it is the first time cooperation with each other, the customer should be prepayment by wire transfer.

          6)I have no experience with MT-Optics,Inc. products, and worry about the products quality. Can MT-Optics,Inc. guarantee the products to be complied with requirements?

          Re: You don't need worry the quality too much. First of all, we do what we are capable of. When we receive your inquiry and send you quotation, we will report you what we can achieve and what we can't. With years of experience and skilful staff, MT-Optics,Inc. have the capability to produce high quality products. All of optical components shipped from MT-Optics,Inc. are fully inspected and controlled to meet customers' requirements.

          7)In case there is a faulty product, or one of specification is out of requirement. How do I handle it?

          Re: We will provide a RMA number for you to return faulty products to MT-Optics,Inc., and we'll inspect them and make free replacements for you.

          8) What is the warranty about the products?

          All products are guaranteed to be in specifications in material and workmanship for a period of 12 months after shipment. We do not assume liability for installation, labor or consequential damages. MT-Optics,Inc. reserves the right to repair or replace defective products at our option. This warranty is not suitable for failure of the products due to misuse, abuse, accident, or neglect. Our liability is limited to the order value.